Shipping & Returns
Shipping Rates: Our shipping rates are based on the size and weight of your order, as well as your shipping address.
Shipping Time Frame: Most items are shipped out in 1-3 business days. For special accommodations, please contact us. Please note due to high order volumes, some of our products take 7-14 business to be replenished.
Tracking: A tracking number will be provided so that you can track the progress of your shipment.
Return & Exchange Policy
Returns: We want you and your pet to be happy with your purchase, so if you're not completely satisfied with your order, you may exchange it within 30 days of purchase. Items must be in their original packaging and unused condition.
To initiate a return, please contact our customer service team to select the best return method. We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria. If the item is eligible for a refund, we will process the refund to your original payment method within 7-10 business days. Please note transaction fee will not be refunded.
Exchanges: If you received a damaged or defective item, we will gladly exchange it for a new one within 30 days of purchase. Please contact our customer service team to initiate the exchange process.
If you need to exchange an item for a different size or color, we ask that you return the original item and place a new order for the desired item. We cannot guarantee that the item will be in stock by the time we receive your return.
Please note that we do not accept returns or exchanges on personalized or custom items, perishable goods, or grooming products for hygiene reasons.