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Store Policy

Customer Care

At Hotshot Petshop, we are committed to providing excellent customer service to our valued customers. Our customer care policy includes the following:

  1. Communication: We strive to provide clear and timely communication with our customers. We are available to answer any questions or concerns you may have about our products or services via phone, email, or live chat.

  2. Product Knowledge: Our team is knowledgeable about our products and can help you make informed decisions about what products are best for your pet's needs.

  3. Order Fulfillment: We work hard to ensure that your order is fulfilled accurately and efficiently. If there are any issues with your order, we will work quickly to resolve them to your satisfaction.

  4. Shipping: We understand that shipping can be a stressful part of the online shopping experience. That's why we offer several shipping options and provide tracking information so you can monitor the progress of your order.

  5. Returns and Exchanges: If you are not satisfied with your purchase, we offer a hassle-free return and exchange policy. Our customer service team is available to assist you with the return process and answer any questions you may have.

  6. Pet Care Advice: We love pets and want to help you provide the best care for your furry friends. That's why we offer advice and resources to help you keep your pets healthy and happy.

Our goal is to provide a positive and enjoyable shopping experience for all of our customers. If you have any questions or concerns, please don't hesitate to reach out to us.

Privacy & Safety

  1. Personal Information: We collect personal information from our customers, such as name, address, email address, and phone number. This information is used to fulfill orders and provide customer service. We do not sell or share this information with third parties.

  2. Payment Information: We use secure payment methods to process orders and do not store credit card information. We also use SSL encryption technology to protect your personal and payment information.

  3. Cookies: We use cookies to enhance your shopping experience and gather information about website traffic and usage. You can disable cookies in your browser settings if you prefer.

  4. Marketing Communications: We may send marketing communications to our customers via email or other methods. You may opt-out of these communications at any time.

  5. Safety: We prioritize the safety of pets and their owners. We only sell products that meet safety standards and regulations. We also provide safety guidelines and resources to help pet owners provide a safe environment for their pets.

  6. Children: Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under the age of 13.

  7. Third-Party Websites: Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites.

We take your privacy and safety seriously and strive to provide a secure and trustworthy shopping experience. If you have any questions or concerns, please contact us.

Terms & Conditions

These terms and conditions apply to the use of our website and the purchase of products from our store. By accessing and using our website, you agree to be bound by these terms and conditions. If you do not agree to these terms and conditions, please do not use our website or purchase products from our store.

  1. Product Information We make every effort to ensure that our product information is accurate and up-to-date. However, we cannot guarantee the accuracy of all product information, including product descriptions, pricing, and availability. We reserve the right to correct any errors or omissions, and to update or change product information at any time without prior notice.

  2. Ordering and Payment When you place an order on our website, you agree to pay the full amount due, including any applicable taxes and shipping fees. We accept payment by credit card or other payment methods as indicated on our website. Payment must be made at the time of ordering, and we will not ship products until payment is received in full. Please note online prices may differ from in store pricing due to online processing fees.

  3. Shipping and Delivery We strive to process and ship orders as quickly as possible. However, shipping and delivery times may vary depending on the destination, shipping method, and other factors beyond our control. We are not responsible for any delays or damages caused by shipping carriers, and we do not guarantee delivery times.

  4. Returns and Refunds We want you to be completely satisfied with your purchase. If you are not satisfied with your purchase for any reason, please contact us within 14 days of receiving your order to request a an exchange. All returns must be in original condition and packaging, and you are responsible for all shipping costs associated with returns. Refunds will be issued in the original form of payment. 

  5. Intellectual Property All content on our website, including text, images, logos, and other graphics, is the property of our company or our affiliates and is protected by intellectual property laws. You may not copy, reproduce, or distribute any content on our website without our prior written consent.

  6. Limitation of Liability We are not liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our website or the purchase of our products, including but not limited to damages for lost profits, lost data, or business interruption. Our liability is limited to the purchase price of the products you have ordered from us.

  7. Governing Law These terms and conditions are governed by and construed in accordance with the laws of the state in which our company is based, without giving effect to any principles of conflicts of law. Any disputes arising from these terms and conditions or the use of our website will be resolved in accordance with the laws of the state in which our company is based.

  8. Thank you for choosing Hotshot Petshop for all your dog supply needs. If you have any questions or concerns, please do not hesitate to contact us.

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